By MELISSA MEEHAN
A FRIENDLY smile and warm welcome has earned Monbulk Bowling Club two customer service awards. At the Frontier Hospitality Presentation Night, Monbulk Bowling Club competed against other Frontier venues for industry excellence awards.The winners are usually decided by mystery shoppers, so our staff were not even aware when they were being judged.
Venue manager Denise Rutzou said she and her team were stoked to receive the awards, particularly because they only took over the bistro in January.“I think it was a combination of great customer service, which my staff are encouraged to do, as well as the ambience of the venue as well as great food,” Ms Rutzou said.“We will continue to strive for excellence in this category.”
