An Emerald Village Pharmacy employee has been recognised for her dedication to supporting and engaging with customers, receiving an award from Independent Pharmacies Australia (IPA).
Jessica Brown was awarded the Consumer Engagement Award at the 2025 Retail Excellence Awards, hosted at Pullman On the Park in Melbourne, on Monday 10 February.
She was one of six to be recognised on the night, which congratulated the most exceptional individuals within the IPA network, based on factors such as individual performance, innovation, and ongoing commitment to patient health.
Key selection criteria for those who took home first place included: connecting with consumers in an impactful and creative way, leveraging the power of loyalty programs to generate optimum performance, providing outstanding customer service, making a difference to pharmacy, community and team culture and being identified as a Rising Star early in their career.
IPA Managing Director Steven Kastrinakis said the 2025 Retail Excellence Awards were a testament to IPA’s determination to continue to recognise those within the network who not only generate results, but make a concerted effort to connect with and make a difference to their community and pharmacy teams.
“We are delighted to recognise and congratulate the exceptional hard work and dedication of all six winners to deliver quality healthcare outcomes at our first Retail Excellence Conference with 120 member delegates and 60 sponsor delegates,” he said.
“Each of their exemplary contributions to their pharmacies, communities and teams illustrate incredible problem solving and a can-do attitude.”
