Lifeview Emerald Glades has been celebrated for its exceptional work in aged care, winning the prestigious “Making a Difference” award at the 2025 Ageing Australia You Are ACE Awards.
The award recognises outstanding organisations that exhibit significant community engagement, innovative programs, and a long-term impact on social issues.
With over 500 nominations from across the country, the win is a testament to the efforts of the Emerald Glades team, who have consistently gone above and beyond to provide a home-like environment for their residents.
Residential manager Chiseche Dirorimwe, known affectionately as Chi, shared her excitement about the recognition.
“It was very real. As a team, it was an exciting moment for us to get that recognition,” Ms Dirorimwe said.
“We were up against 500 homes nationwide, with 52 finalists across four categories. To win in the Making a Difference category – that was excellence in motion.”
Ms Dirorimwe highlighted the importance of this award to both the staff and the residents, noting that it wasn’t just a win for the team but for the people who live at Emerald Glades as well.
“We’re proud of how far we’ve come. It was an exciting time for the residents, too, they felt acknowledged just as much as the staff,” she said.
“Our residents engage in very meaningful ways. We’ve got volunteers, students, and lots of programs, this award shows that we’re making a real difference.”
A key element of Lifeview Emerald Glades’ success is their focus on the residents’ comfort and autonomy.
The team follows a “Home2Home” care model that ensures residents feel completely at home, with decisions about daily life always in their hands.
“We treat them as though they are at home,” Ms Dirorimwe said.
“This is their environment, and we are the visitors and it shows in the care we provide.”
The impact of Lifeview’s approach has been felt far beyond the walls of the residential facility, with the community engagement that has been central to their care model being a major factor in their recognition.
The good news didn’t end with the Emerald Glades team.
Lifeview also celebrated the achievement of one of their own, John Fato, who was named a finalist in the national Consumer Focus and Care category.
This category honours individuals who demonstrate a commitment to personalised care, strong relationships with residents, and advocacy for resident well-being and dignity.
John’s nomination underscores the deep, individual care Lifeview staff provide to residents, building strong, trusting relationships while ensuring that the voices of residents are always heard and respected.
Lifeview chief executive officer Samantha Jewell congratulated the Emerald Glades team and John on their achievements.
“To be shortlisted as finalists in these national awards is a wonderful achievement for the team at Emerald Glades, under the guidance of residential manager Chi, and of course our fabulous housemate John, who also scooped the pool at the 2023 Lifeview Staff Awards,” Ms Jewell said.
“For Lifeview to have two of the 52 national finalists in these awards is something we are very proud of.”
Lifeview’s Executive manager of marketing and communications, Cody Winnell, echoed these sentiments, praising the team at Emerald Glades for their outstanding work in aged care.
“Emerald Glades has been a finalist before, and this national win really puts them back in the frame. The whole team should be extremely proud,” Mr Winnell said.
“It’s a major award, and it shows the depth of care and commitment they bring to their work.”
The team at Lifeview Emerald Glades celebrated the win with a special Aged Care Employee Day event, where staff enjoyed a barbecue and brunch, a much-deserved moment of relaxation in the midst of their busy, impactful work.
Looking ahead, Ms Dirorimwe and her team are excited to continue providing innovative and meaningful care for their residents.
“Whether it’s skydiving or visiting a place they’ve always wanted to see, we’re proud to be giving our residents new opportunities and helping them live their best lives,” she said.
Ms Dirorimwe said for her team, this award is more than just an accolade, it’s a reminder for them that genuine, resident-focused care is transforming lives, one day at a time.
